Frequently Asked Questions

Mitchell1 is a comprehensive automotive software suite that includes ProDemand (repair information), Manager SE (shop management), and SocialCRM (customer communication). It's designed specifically for auto repair shops to streamline operations and improve efficiency.

Mitchell1 offers several advantages for Kansas shops:

• 40+ years of automotive repair data
• Local Kansas support and training
• Special Kansas pricing
• Proven track record with 200+ Kansas shops
• Complete integration between all products

ProDemand is Mitchell1's comprehensive repair information system that provides:

• OEM repair procedures and specifications
• Wiring diagrams and technical service bulletins
• Labor time guides and parts information
• Daily updates with new vehicle data
• Coverage for all makes and models from 1983 to present

Manager SE is Mitchell1's complete shop management software that includes:

• Appointment scheduling and calendar management
• Customer database and service history
• Invoicing and payment processing
• Inventory management and parts tracking
• Financial reporting and analytics

SocialCRM is Mitchell1's customer communication and marketing platform that provides:

• Automated review requests and management
• Email marketing campaigns
• SMS text message notifications
• Customer engagement tracking
• Reputation management tools

Yes! We provide comprehensive training for all Mitchell1 products:

• On-site training at your shop location
• Team training programs for all staff
• Ongoing support and best practices guidance
• Training is included with every purchase
• Follow-up training sessions as needed

We provide comprehensive local support for Kansas shops:

• Kansas-based support team
• Same-day assistance for urgent issues
• Phone, email, and remote support
• On-site support when needed
• Regular check-ins and system optimization

We offer special pricing for Kansas shops that saves thousands compared to national dealers. Pricing varies based on:

• Shop size and number of users
• Products selected (ProDemand, Manager SE, SocialCRM)
• Training and support requirements
• Customization needs

Contact us for a personalized quote for your shop.

Absolutely! We offer free demos of all Mitchell1 products:

• Live product demonstrations
• Personalized to your shop's needs
• No obligation or pressure
• Can be done in-person or remotely
• Includes Q&A session with our experts

Implementation time varies based on your needs:

• Basic setup: 1-2 weeks
• Full implementation with training: 2-4 weeks
• Data migration from existing systems: additional time
• We work around your schedule to minimize disruption
• Phased rollout available for larger shops