The Challenge
A Topeka family shop operated with paper invoices and manual scheduling for 30 years. Growth stalled and younger customers went elsewhere.
The Transformation
Implemented Mitchell1 TeamWorks bundle (Manager SE + ProDemand):
- Digital scheduling eliminated double-bookings
- Electronic invoices reduced errors
- ProDemand sped up diagnostics
- Customer database enabled follow-ups
Results After 12 Months
- Revenue: +40% ($320K ←’ $450K)
- Cars per day: 8 ←’ 12
- Customer retention: +35%
- Staff efficiency: +50%
- Paperwork time: -75%
Conclusion
Family shops can modernize without losing personal touch. Mitchell1 software enhances service quality while maintaining relationships.